Frequently Asked Questions

How do I return an item?

It's easy. Log in or create an account. View your order history. You may select eligible items for return.
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How do I get a return label?

It's easy. Log in or create an account. View your order history. You may select eligible items for return. You will then see a button which will allow you to download a return label.
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How long from date of purchase are returns accepted?

Unused/unworn products may be returned within 30 days of receipt of order for a full refund. Check our return policy as this may change by season.
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Do you ship items outside of the US?

Yes, Please view our international shipping FAQ for more details..
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What is the cost to ship items outside the US?

$54.00 (+$9.00 for each additional item over 1 lbs.) Includes insurance and tracking. Delivery in 1-2 weeks typically.
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International VAT - charge or no?

There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different and these fees change often, we do not know these fees. Your local post/customs office can give you this information. During checkout, if you use an address outside the US for shipping, we will give you an estimate of the duties. This is just an estimmate. Contact your local post/customs office.
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How does your price match program work?

We will match any advertised price by Authorized retail dealers on "in stock" items within 7 days. Read our full policy for more details.
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Can I try out a racquet before I buy?

Absolutely! We offer most of the latest models from all brands through our Demo Program. Try out up to 3 racquets for 7 days for $30. When you return the racquets, you will receive a $25 credit that can be applied to your first new racquet purchase of $149+.
Click here for more information.
Still have questions? Send us a message, give us a call, or chat. We're happy to help! Contact Us

What string type should I use?

Check out our Tennis String Guide
Still not sure? No worries. Send us a message, give us a call, or chat. We're happy to help! Contact Us

What tension should I go with?

Check out our guide for choosing string tension
Still not sure? No worries. Send us a message, give us a call, or chat. We're happy to help! Contact Us

What is the best way for me to compare different styles of shoes?

While viewing a list of items, click the compare checkbox under the item. Then click the compare button. You may navigate to different product listings and add additional items to your comparison list.
Still not sure? No worries. Send us a message, give us a call, or chat. We're happy to help! Contact Us