Try Before You Buy With Our Exclusive Racquet/Paddle Demo Program
How It Works
Our Racquet/Paddle Demo Program allows you to try up to 3 tennis racquets or pickleball paddles before making a purchase. Enjoy a hassle-free experience with easy shipping and returns!
Cost & Shipping
- Demo Fee: $9.99 for up to 3 racquets or $15.00 for up to 3 paddles
- Shipping: Includes both delivery and return shipping
- Availability: Ships anywhere in the continental U.S.
- Important: Demo orders must ship complete – no backorders allowed.
- Note: All demos must be in-stock before an order can ship. Orders that include out-of-stock racquets/paddles will ship once all racquets/paddles become available.
String & Maintenance
- Each demo racquet comes pre-strung with a high-quality Synthetic Gut or Polyester string
- String type cannot be guaranteed
- Strung at mid-range tension based on the manufacturer’s recommendation
Delivery & Usage Period
- Shipping Time: UPS delivery in 2-3 business days to most locations
- Tracking: You will receive an email with a tracking number once shipped
- Usage Window:
- You have 7 days from the day you receive the racquets
- Example: If delivered on Monday, return by the following Monday
- Returns: Drop off at any UPS store or follow instructions on the return label
Note: Due to maintenance needs (re-stringing, re-gripping), demo orders may experience slight delays (1-2 days) compared to new product shipments.
Returning Your Demo Racquets or Paddles
- Prepare for Return:
- Apply the enclosed UPS return label to the original box
- Remove or cover the original shipping label
- Include the original invoice in the return package
- Drop-Off Options:
- Take the package to any UPS store
- Follow instructions on the return label for alternate drop-off locations
- Return Confirmation: Midwest Racquet Sports will be notified once UPS picks up the racquets
Late Fees & Charges
- If not returned within 7 days, a fee of $2.00 per racquet or paddle per day will apply (up to 7 days)
- After 7 days overdue, you will be charged full retail price for the racquets
Program Requirements
- A valid credit card is required for all demo rentals
- Demo racquets can only be shipped to the credit card billing address
- Payment Restrictions: Not eligible for PayPal, Afterpay, or Amazon Pay
- Overlapping Demos: Demos must be returned before another demo order can be placed by the same person (New demo orders placed before the return of a previous demo are automatically canceled)
Demo Program Fair Use Policy
To ensure fair access to our demo racquets and paddles, we kindly ask that customers limit their demo rentals to once every three months. We reserve the right to refuse demo requests at our discretion in order to maintain equitable availability for all participants.
Exclusive Purchase Discount
- Once you return your demo racquets or paddles, you will receive a $25 promo code via email
- The code is valid for 30 days and can be used on racquet or paddle purchases of $149 or more
Need Help?
For any questions, contact our Customer Care Team at service@midwestsports.com. Please include as many details about your order as possible.